What is changing?
- AffinityLine (phone banking)
- Online/Digital Banking
- Mobile App
What is not changing?
- Member/Account Numbers
- Credit & Debit Cards
- Checks
- Direct Deposits
- Scheduled Payments
- Unrivaled Service
Will my account number(s) stay the same?
Yes. You will have the same account number(s) you have currently for checking, savings, money market, CDs, IRAs, and loans.
Will I need to completely set up my online banking again?
You will need to re-enroll in the new system but you can use the same username and password that you have now.
What do I need to do to access the new digital banking and mobile app?
- iOS users will update their existing app. Look for the update in the App Store.
- Android users will download a new app. Delete your existing app and search the Play Store for “Affinity Credit Union Iowa”.
- Desktop users can access the new web portal by visiting affinitycuia.org on the launch day.
May I continue to use my current Affinity checks?
Yes. You may continue to use your Affinity checks. Please contact us when you’re ready for a re-order and we’ll be glad to assist you.
May I continue to use my existing debit/credit card?
Yes. You may continue to use your current debit/credit cards throughout the upgrade process and at all times thereafter. You will not need a new debit/credit card.
Will there be a period in which I will not have access to my funds due to the upgrades?
You will continue to be able to access your funds by debit card or check. We planned the update over a weekend (February 28 – March 3) to minimize the impact on you, while offering complete access to your funds. However, please carry an alternative form of payment during the upgrade weekend in case Affinity experiences an unplanned disruption of service. Should you have further questions, please contact 515-288-7225.
Will my current direct deposits and automatic drafts be affected?
Since your account is not changing, all current direct deposits or automatic drafts will continue to be processed normally.
How will the system update affect online banking and bill payment?
Access to bill pay will be unavailable during the update period between 5 PM on February 28th and 10 AM on March 3rd. All scheduled payments and bill pay relationships will transfer to the new online banking system. As always, we highly encourage you to monitor payments to confirm they are paid as scheduled and let us know if there are any issues.
Will I need to re-enroll in e-statements?
Yes. After the update, you will need to re-enroll in order to continue receiving e-statements. Re-enrolling is very easy to do and will only take a few seconds. Just click the Statements tab in online banking and accept the terms and conditions.
Is the routing number changing?
No. Affinity’s routing number will stay the same: #273074504
Will automatic deposits scheduled during the downtime period still occur?
The downtime will not affect any automatic deposits you are scheduled to receive.
Will AffinityLine audio banking be affected?
Audio Banking will be accessed by dialing 888-428-1143. Upon your first call, you will need to register in the updated system.
Registration is simple – consisting of providing your SSN and selecting a 4-digit PIN.